Tipsheets are based on: “May I Help You?” – Welcoming Customers with Disabilities” Resource Package, Accessibility Directorate of Ontario, Ministry of Community and Social Services, 2005.

Make Buildings and Spaces Accessible

HTML version
PDF version

How to Welcome Customers with Disabilities

  • Welcoming Tips for all
    HTML version

    PDF version
  • Tips on serving customers who have vision impairments
    HTML
    PDF
  • Tips on serving customers who are deaf, deafened or hard of hearing
    HTML
    PDF
  • Tips on serving customers who are deaf-blind
    HTML
    PDF
  • Tips on serving customers with physical disabilities
    HTML
    PDF
  • Tips on serving customers with speech impairments
    HTML
    PDF
  • Tips on serving customers with mental health disabilities
    HTML
    PDF
  • Tips on serving customers with intellectual disabilities
    HTML
    PDF
  • Tips on serving customers who have learning disabilities
    HTML
    PDF
  • Tips for visiting or delivering to customers with disabilities at home
    HTML
    PDF
  • Tips for talking to customers with disabilities over the phone
    HTML
    PDF